We're sorry on behalf of the credit card issuer but this happens in some cases. If something is wrong with a claim you submitted, you need to speak with your issuer directly. Use the information below to follow-up on your claim or reach out to your credit card issuer.
Chase/Visa: To check on the status of your claim or to update your preferred reimbursement method, please visit www.cardbenefitservices.com and do the following.
- Go to Claims Center --> Manage Claims. You will see the status of each claim on that screen.
To speak to a representative, contact Card Benefit Services, a company authorized by Chase and VISA to administer claims, at 1-800-882-8057.
Citibank: You can check on the status of your refund here: https://www.citipricerewind.com/.
To speak to a representative, please contact CITI directly using the phone number on the back of your card.
Mastercard: You can check on the status of your claim by visiting www.mycardbenefits.com and going to “Check Claim Status”. Please have your claim number and zip code ready when checking the status of the claim. Claim information can be found in the email that you received from Mastercard when the claim was submitted.
To speak to a representative, call toll free at 1-800-MASTERCARD.