Price Drops, Claims & Refunds

Price Drops

• Why is my item marked as "excluded item"?
• Why has a price dropped but I don’t see a claim?

Claims

• Why does Mastercard now require a code in order for me to receive a refund?
• What does tracking mean?
• What does claiming mean?
• Why are my claims still pending?

Refunds

• How do I know if I got a refund?
• Where do my refunds go?
• I just got a refund! How soon until I receive it?
• If I get a price adjustment and the price falls more, can I still get more money back?
• Why was my claim rejected?