Price Drops, Claims & Refunds

Earny Voucher

• What is the Earny Voucher?

Price Drops

• Why is my purchase ineligible for a credit card claim?
• Why is my item marked as "excluded item"?
• Why has a price dropped but I don’t see a claim?

Claims

• I have a problem with my credit card claim.
• Why does Mastercard now require a code in order for me to receive a refund?
• What does tracking mean?
• What does claiming mean?
• Why are my claims still pending?

Refunds

• I can't find my refund from Chase/Visa, Mastercard, or Citibank.
• How do I contact Chase/Visa, Citibank or Mastercard?
• How do I know if I got a refund?
• Where do my refunds go?
• I just got a refund! How soon until I receive it?
• If I get a price adjustment and the price falls more, can I still get more money back?

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